Sage Intelligence Report Manager Error - ActiveX component Cannot create object

Sage Intelligence Report Manager Error - ActiveX component Cannot create object

Error: "ActiveX component Cannot create object" when starting Report Manager from a workstation

When starting Sage Intelligence Report Manager on a Sage 300 ERP workstation, the following error message may appear:

"ActiveX component cannot create object."


Issue:

The Sage Intelligence workstation component is not installed. Sage Intelligence has a separate installation procedure from the main Sage 300 application.


Solution:

To address this issue please try the following:

  1. Click Help in Sage 300 ERP.
  2. Click System Information.
  3. Take a note of the Program Directory.
  4. Browse to the Program Directory path. e.g. C:\Program Files (x86)\Sage\Sage 300 ERP.
  5. Open the BX##A folder.
  6. Open the WSSetup folder.
  7. Right click setup.exe and choose Run as Administrator to install the workstation setup.

Note:  The above setup.exe file will need to be run on the workstation that is having the issue. 


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